Payment questions and refunds

Simon

Simon

Last updated on Jul 18, 2026

Here is how you are charged, and what to do if something looks wrong.

How you are charged

The price you see is all-inclusive - card fees are already included - and billed in EUR or USD based on your region. There is no separate surcharge added at checkout.

A charge looks wrong, or you need a refund

If a payment did not go through, you were charged unexpectedly, or you need a refund, reach us with the Chat with us button and we will sort it out. Having your order confirmation email handy helps us find it quickly.

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