Buying & downloading
By Simon
By Simon
How buying, pay-what-you-want, downloads and your library work.
How do I buy a track, and how does pay-what-you-want work?
Buying on Fatstep is a one-time purchase - you own the music, and there is no subscription. Pay what you want You choose your price, at or above a small minimum: - EUR 2.50 / USD 3.00 for a single track. - Less per track when you buy several at once: the more you take, the lower it goes. You are always welcome to pay more to support the artist, but you never have to. The price you see is the price you pay Card fees are already included, so nothing extra is added at checkout. You are charged in EUR or USD depending on your region. Where your money goes Most of what you pay goes straight to the artist, not the platform. Related - Where is my music after I buy? - Payment questions and refunds
Where is my music after I buy, and how do I download it?
Everything you buy lives in your Library, ready to download whenever you want. Download your files From your Library, download each track as an MP3 or a lossless WAV, or grab a whole purchase as a single zip. Re-download anytime, on any device Because you own your purchases, you can download them again whenever you need - on a new phone or laptop, just sign in with the same email. If you are downloading a lot at once, give it a moment (downloads are rate-limited to keep the files safe). Related - How do I buy a track, and how does pay-what-you-want work? - What is Fatstep, and what do I get?
I already own this - why is it asking me to pay again?
If you open a track you already own, Fatstep turns the purchase into a tip instead of charging you twice. How tips work Any amount you add on a track you already own goes straight to the artist as support. You are never charged again for music that is already in your Library, so it is safe to open something you own - you only pay if you choose to tip. Related - How do I buy a track, and how does pay-what-you-want work? - Where is my music after I buy?
Can I buy a whole album or an artist's entire catalog?
Yes - you can buy a single track, a full album, or an artist's whole catalog in one purchase. Bundles cost less per track The more you buy together, the bigger the discount, and a complete catalog is capped at EUR 999. Every track still comes as MP3 + WAV, yours to keep forever. Related - How do I buy a track, and how does pay-what-you-want work? - Where is my music after I buy?
Payment questions and refunds
Here is how you are charged, and what to do if something looks wrong. How you are charged The price you see is all-inclusive - card fees are already included - and billed in EUR or USD based on your region. There is no separate surcharge added at checkout. A charge looks wrong, or you need a refund If a payment did not go through, you were charged unexpectedly, or you need a refund, reach us with the Chat with us button and we will sort it out. Having your order confirmation email handy helps us find it quickly. Related - How do I buy a track, and how does pay-what-you-want work? - Where is my music after I buy? - Where do I find my orders and invoices?
Where do I find my orders and invoices?
Every purchase and every tip has an invoice, and you can download it yourself at any time. Your orders Open your account and choose Orders (or go to fatstep.com/en/user/orders). Each order shows what you bought, the date, the order number, the amount and its status: Paid, Refunded or Partly refunded. Download an invoice Click Invoice next to an order to download it as a PDF. Invoices are issued a few minutes after payment: until then the order shows Invoice on its way. Right after paying, the confirmation page also offers the invoice as soon as it is ready, and the confirmation email links to your orders. The name and country on the invoice Invoices are made out to the name and country in your Profile. Check them there before buying if you need them to be exact. Related - Payment questions and refunds - Where is my music after I buy?