How can we help?

Search for the articles here or browse the categories below.

Browse by topic

Find guides, tutorials, and answers organised by category.

Popular articles

What other people are reading right now.

🎧 Discovering music

How do I find the right music?

There are two ways to find tracks on Fatstep: search by words, or match by sound when you know the vibe but not the name. Search by words Type an artist, song, genre, mood, or label into the search bar. Results are grouped so you can jump straight to songs, artists, releases, or playlists. Match by sound (Music Match) If you already have a track whose style you want, use Music Match: describe the sound you are after, or drop in an audio file (under 80 MB), and Fatstep finds songs in the same style. It is the fastest way to find "more like this." Narrow it down Filter the catalog by Genres, Moods, Instruments, Tempo, Duration, Vocals (or instrumental), Key and BPM, and sort by Staff Pick or Newest. You can play any track in full before you decide - you never have to buy to preview. Related - How do I keep the artists and tracks I like? - Buying music and how pay-what-you-want works

🛒 Buying & downloading

How do I buy a track, and how does pay-what-you-want work?

Buying on Fatstep is a one-time purchase - you own the music, and there is no subscription. Pay what you want You choose your price, at or above a small minimum: - EUR 2.50 / USD 3.00 for a single track. - EUR 1.50 / USD 1.90 per track when you buy several at once. You are always welcome to pay more to support the artist, but you never have to. The price you see is the price you pay Card fees are already included, so nothing extra is added at checkout. You are charged in EUR or USD depending on your region. Where your money goes Most of what you pay goes straight to the artist, not the platform. Related - Where is my music after I buy? - Payment questions and refunds

🎤 For artists

I'm an artist - how do I sell and distribute my music?

Selling and distributing your music happens on our dedicated artist platform, not in the store here. Where to go Create your artist account at artists.fatstep.com. You keep your masters, reach every major store and streaming service, and there is no recoupment. Artists keep 70% on every platform and 70% to 90% on direct sales (the bigger the fan's basket, the smaller our cut). Get started On artists.fatstep.com, use Create Your Artist Account to begin. Related - What about publishing my songs?

🛒 Buying & downloading

Where is my music after I buy, and how do I download it?

Everything you buy lives in your Library, ready to download whenever you want. Download your files From your Library, download each track as an MP3 or a lossless WAV, or grab a whole purchase as a single zip. Re-download anytime, on any device Because you own your purchases, you can download them again whenever you need - on a new phone or laptop, just sign in with the same email. If you are downloading a lot at once, give it a moment (downloads are rate-limited to keep the files safe). Related - How do I buy a track, and how does pay-what-you-want work? - What is Fatstep, and what do I get?

🛒 Buying & downloading

Payment questions and refunds

Here is how you are charged, and what to do if something looks wrong. How you are charged The price you see is all-inclusive - card fees are already included - and billed in EUR or USD based on your region. There is no separate surcharge added at checkout. A charge looks wrong, or you need a refund If a payment did not go through, you were charged unexpectedly, or you need a refund, reach us with the Chat with us button and we will sort it out. Having your order confirmation email handy helps us find it quickly. Related - How do I buy a track, and how does pay-what-you-want work? - Where is my music after I buy?

🎤 For artists

What about publishing my songs?

Publishing - your rights as a songwriter - is set up on the same artist platform, alongside distribution. Where to go On artists.fatstep.com, you can set up publishing next to your distribution so your compositions earn wherever they are used. Get started Use Create Your Artist Account on artists.fatstep.com to start. Related - I'm an artist - how do I sell and distribute my music?